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The only way to attend Deep Dive with Umphrey's McGee is by purchasing one of the packages on this site. Individual concert tickets will not be available. Packages are non-transferable and non-refundable. It is recommended that you explore the option of purchasing Travel Insurance.

All packages include:

• 3 or 4 All-Inclusive Nights at Moon Palace Cancún.
  • All 3-Night packages check in on Friday, May 1st, 2026
  • All 4-Night packages check in on Thursday, April 30th, 2026
    

• Unlimited food and drinks (including alcoholic beverages for adults 18+) and 24-hour room service.  
• Welcome Set with Omega Moos and UM Acoustic Singalong will take place on Thursday.
• Admission into the venue each show night.
• Access to all music takeover event spaces, including pool and late-night sets.
• Airport transportation to and from the resort in exclusive event shuttles.

Each Moon Palace Cancún room features the following amenities:

• Luxurious in-room whirlpool tub, bath amenities, bathrobes & slippers
• Balcony or patio with table and chairs (hammock not guaranteed)
• 24-hour complimentary room service
• Daily refreshed mini bar with sodas, water, juice & cervezas
• Liquor dispensers, welcome wine bottle & coffee maker 
• Professional hair dryer and straightener 
• Seating area (table and 2 chairs)
• Digital safe (laptop size) 
• Smart TV with Google Chromecast®
• Bluetooth JBL Speaker
• All rooms on the property are non-smoking. 

Palace Elite

• If you are a member of Palace Elite and would like to book a package with your membership, please contact Palace Elite at 1-888-987-7655.

Our dedicated Guest Services team is here to support you every step of the way on your journey to Mexico. From the moment you book your vacation until the final farewell, our team ensures a seamless experience with our signature white-glove service. Whether you have questions about Deep Dive with Umphrey's McGee before purchasing or need assistance during the event, don't hesitate to reach out to us at any time!

All lead guests will receive login details for their personal event Guest Dashboard in the months prior to the event. This is where lead guests can review package information, submit additional guest and flight details, as well as place proximity and hotel requests.

‍Please note: The name of the lead guest is submitted during the purchase process and cannot be changed. All additional guest names must be submitted within the Guest Dashboard by Thursday, March 26, 2026 to avoid fees. See FAQs and Terms & Conditions below for details.

Travel Insurance is recommended for your Deep Dive with Umphrey's McGee trip. We’ve partnered with Wanderwell to offer guests an affordable solution. Travel insurance will be available to add on to your package during the purchase process. Wanderwell is a Certified B-Corp and 1% for the Planet member.

Children are welcome at Deep Dive with Umphrey's McGee! Here’s what you need to know: 

• Infants (ages 0-3): Free of charge
• Children and Teens (ages 4-17): View pricing grid below

Infants and/or children can be added during the check out process, availability permitting. Please review the child occupancy grid to choose a package that fits your family. 

A birth certificate or government-issued I.D. is required at check-in.

The Moon Palace has a kids’ club open from 9 AM - 10 PM daily, available to children 4-12 years old, as well as a Kids Pool and Mini Golf to keep the little ones entertained!

Deep Dive with Umphrey's McGee is committed to providing an inclusive experience for guests of all abilities. If at any time you have specific questions or concerns about the accessibility of the event, please reach out to our Guest Services team. We encourage you to make any requests as far in advance as possible to enhance our ability to evaluate and fulfill the request.

If you require an accessible room, please purchase one of the following package types:

• Sunrise - Deluxe King or Two Doubles

Please note: Accessible rooms are also NOT available in higher tiered rooms such as Deluxe Ocean View and Deluxe Two-Room Connected. Wheelchair accessible rooms are only available in the basic Deluxe room type category. Medical equipment, such as a shower chair, can be rented and added to any room type category. Check out the rental equipment options here and contact Moon Palace Cancún at least 30 days prior to arrival for rental instructions. Service dogs are permitted within Moon Palace Cancún. Alternative service animals are not permitted on the property. Any guest interested in bringing a service dog must complete resort and event agreement forms prior to arrival. Please contact Guest Services for further details.

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact Guest Services. To enable us to respond in a manner most helpful to you, please indicate the preferred format in which to receive the material, the Web address of the requested material, and your contact information.

PURCHASE & CANCELLATION

• All packages are non-refundable and non-transferable. 
• Deep Dive with Umphrey's McGee is rain or shine or partly cloudy. No returns, exchanges, transfers or cancellations. It is recommended that you consider purchasing travel insurance from a third party. Everyone and all items are subject to search upon entry and at any time inside the venue.
• The only way to attend Deep Dive with Umphrey's McGee is by purchasing one of the packages on this site. Individual concert tickets will not be available. 
• Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs. If you purchase a package as a gift and submit the incorrect lead guest name, you must notify Guest Services within 48 hours of your purchase. 
• All additional guest names for each package must be submitted within the Guest Dashboard by Thursday, March 26, 2026. After this date, there will be a $100 fee to add or change an additional guest name to your package for check-in. If an additional guest arrives at the resort and has not been registered in the Guest Dashboard, they will not be able to check in until this fee has been paid.
• Event dates, times, performers, as well as hotel information and amenities, are subject to change. Please make sure you understand the event’s Purchase Policy.

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AGE LIMIT

• The event welcomes guests of all ages. You must be at least eighteen (18) years old to purchase an event package. Anyone under the age of eighteen (18) must be accompanied by an adult.

Please reference the list below for prohibited and acceptable items within the venue. You and your belongings may be searched upon entry. We ask that you respect the resort and your fellow fans – if you violate any of these guidelines, we have the right to refuse entry or remove you from the event without refund.